This policy applies to orders placed with Vayk Group CJSC, operating as Vayk Winery. It supplements, and does not restrict, rights available under the laws of the Republic of Armenia.
Seller: Vayk Group CJSC, operating as Vayk Winery
Contact address: Moz 1, Vayk 3801, Armenia
Cancellation before dispatch
Contact us as soon as possible if you wish to cancel an order. A wine order cancelled before dispatch will be cancelled without charge. If an ACBA Bank VPOS payment has already been captured, the full amount will be refunded to the original card through that same ACBA VPOS channel.
A paid membership may be cancelled for a full refund before its wine selection is dispatched, provided no paid membership benefit has been used. If a paid benefit has already been used, Vayk Winery will review the unused portion and provide a fair partial refund consistent with applicable law.
Damaged, incorrect, or defective wine
If wine arrives broken, leaking, incorrectly supplied, corked, spoiled, or otherwise defective, notify us promptly after discovering the issue. Please include the order number and, when reasonably available, a photograph. Keep the bottle, remaining contents, closure, and packaging until we confirm whether they are needed for review. A bottle may still qualify when the defect could only be discovered after opening.
Subject to applicable law, the customer may choose an appropriate replacement or refund. Vayk Winery will arrange or cover reasonable collection and replacement-delivery costs when the product is defective, damaged in delivery, or incorrectly supplied.
Resolution periods
An accepted refund request will be processed within 10 days of the request. A replacement will normally be arranged within seven days. If additional quality verification is reasonably required, resolution may take up to 20 days. These periods do not limit any shorter or additional right provided by applicable law.
Refund method
ACBA Bank VPOS payments are refunded to the original card through the ACBA VPOS channel. After Vayk Winery initiates the refund, the customer’s bank may require additional time to post it. Cash-on-delivery refunds will be arranged directly with the customer using a mutually agreed lawful method.
Non-defective wine
Correctly supplied, non-defective wine is not normally returnable merely because the customer changes their mind. This does not limit mandatory consumer rights or any additional remedy expressly agreed by Vayk Winery.
How to submit a request
Email info@vaykwinery.com or call +374 77 045530. Include your name, order number, contact details, requested resolution, and a short description of the issue. We will acknowledge the request and normally provide a substantive response within 10 business days. More complex cases may require additional review, in which case we will keep the customer informed. This complaint process does not restrict statutory or judicial remedies.