This Privacy Policy explains how Vayk Group CJSC, operating as Vayk Winery (“Vayk Winery,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit vaykwinery.com, place an order, join a membership, subscribe to communications, or contact us.
Vayk Group CJSC is the legal entity responsible for personal information collected through the Vayk Winery website. Our registered legal and operating address is Moz 1, Vayk 3801, Armenia.
Information we collect
When you contact us, book a winery visit, join the Wine Club, or place an order, we may collect your name, email address, telephone number, preferred visit date and time, party size, delivery address, order details, and messages you send to us. We may also collect limited technical information such as IP address, browser type, and pages viewed.
How information is used
We use personal information to process and deliver orders, answer questions, manage membership requests, prevent misuse, maintain the website, and send updates only when the visitor has chosen to receive them.
Payments
Online wine purchases and paid memberships use ACBA / ArCa bank-hosted card payment. We provide ACBA only the information needed to initiate, verify, reconcile, or refund the transaction, such as the order identifier, amount, currency, and limited customer or contact information. Vayk Winery does not collect or store full card numbers or card security codes on this website.
Cookies and analytics
Cookies and browser storage support website functions such as the cart, age confirmation and secure sign-in. We use Google Analytics on our public website to understand page visits and navigation. Analytics loads automatically and may use cookies to measure website usage. You can block or delete cookies through your browser settings; blocking essential storage may affect some website functions.
Service providers
We may share only the information needed by trusted providers that host the website, process payments, deliver orders, provide email services, or help protect the site. These providers may use the information only for the service they perform.
Order and membership records are stored in the website’s private database. Brevo is used for transactional messages and, only when the visitor has consented, winery marketing. Authorized winery staff can access the private operations dashboard to manage orders and delivery. Payment and refund references received from ACBA Bank may be retained with the order for reconciliation, accounting, fraud prevention, customer support, and dispute resolution.
Your choices
You may ask what personal information we hold about you, request a copy, correct inaccurate information, request deletion where legally available, or unsubscribe from marketing messages. Some order and payment records may need to be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes.
Contact
Privacy questions may be sent to info@vaykwinery.com, discussed by phone at +374 77 045530, or mailed to Moz 1, Vayk 3801, Armenia.